Practical information

Navarra Arena is a multi-use pavilion that hosts all type of events. Since its opening has hosted big culture and sport events, and also small events in its differents rooms. Navarra de Infraestructuras de Cultura, Deporte y Ocio S.L is the company that manages the pavilion. 


The Navarra Arena is located in Aizagerria Square. There is a city bus stop nearby for lines 1, 6, 9, 11 and 16. You can check the exact location and available transport means at

There are available parking spaces in the surroundings.

There is not any motorcycle parking area in the site, but motorcycles can be parked nearby.

Yes, there is an outdoors bicycle parking area.

Each activity or show has its own opening and start time. You may check them out via Twitter, Facebook, Instagram or at

We recommend arriving earlier in order to avoid any possible delays.

The different entrances are specified according to each event or show. You may check them out in the programming of each event on the web or via Twitter, Facebook, Instagram or at

The access of properly accredited assistance dogs is only allowed.

Yes, you may enter the site once the show has started up until 15 minutes before its end.

There is a security check before entering the venue.

Yes, you can exit the building at any time. Once out, you are not allowed to go back in, as the entry ticket will no longer be valid, unless the promoter says otherwise.

The Navarra Arena has a building escape plan in case of emergency. Please follow the instructions given by the staff members, security staff and/or client service members.

You can buy your tickets at:

  • Baluarte’s Box Office from 11am to 2pm and from 5pm to 8pm, from Monday to Saturday.
  • Navarra Arena's box office the same day of the show (if they're still available).
  • Depending on the show, at the show promoter’s own website.

On the same day of the event, provided tickets are available, you may buy these in our box office, located next to door A, close to the coffee bar, before the start of the event.

You can buy Navarra Arena's tickets in Baluarte’s box office. It is open from 11am to 2pm and from 5pm to 8pm from Monday to Saturday. You can also buy your tickets the event day in Navarra Arena's box office near the coffee shop.

Yes, we accept credit cards.

If you have bought your tickets at and you have chosen to collect your paper tickets in the box office you can pick them up at Baluarte’s Box office before one day prior to the event or on the same day of the event at the Navarra Arena. If you have bought your tickets through any other selling platform you should check this with the online ticketing platform itself.

If you have bought your tickets at and you have chosen to collect your paper tickets at the Box office you will need to show your ticket locator or the email address used to buy the tickets.

Tickets bought at can be re printed from the PDF document downloaded when buying online. If the entries have been bought at the Box office using your credit card, please send an email to informing about the situation and we will duplicate the entry tickets to invalidate the prior purchase. If your tickets were bought in cash, we are afraid we will not be able to make a duplicate.

Once purchased, tickets cannot be exchanged, unless the event is cancelled.

Once purchased, tickets can not be changed or refund, unless the event is cancelled.

Yes, we only accept those entry tickets specifically downloaded for mobile phone devices (e.g: Passbook). No photographs or screen captures are allowed.

There are signs that will guide you inside the site and you can ask any of our client service staff at any time, they will kindly help you out.

We recommend you not to publish pictures of your entry tickets. If you wish to do so, never publish the bar code or the QR code.

No, because of security and safety reasons.

Yes, as required by current legislation, Navarra Arena has designated areas within the venue for wheelchair users, or those with walking difficulties. Accessibility tickets can be purchased in sale places mentioned in the description of the event. Accessibility tickets are sold under the denomination ‘reduced mobility’ or something similar.

The fare is set by the promoter. You may check the price online once it is available.

People with reduced mobility can access the accessibility seating through door C. This accessible entrance is free of structural barriers and clearly marked out.

If you have a disability that implies the need for special access, and do not have an accessibility ticket, please contact us at and we will assess your situation.

A disabled person or an individual with reduced mobility may bring only one personal assistant in. However, should your situation be different, please contact us at to discuss your situation and we will do our best to find seating for any other personal assistant needed.

If you are a wheelchair user, you will not be able to use the accessible seating area. Please contact us at and we will discuss your requirements and try to find a suitable solution provided there are enough tickets available.

No, for your safety and for those around you, only people who can use the stairs may be on the standing floor, as the stairs are used for both entrance and emergency exit.

Please contact us at and we will look at your situation and try to find a suitable solution provided there are enough tickets available.

Yes, there are a number of disabled parking spaces available within the surrounding areas of the Navarra Arena.

Yes, our customer service staff will provide assistance to those disabled people that request so.

Please contact us at to discuss your situation and we will do our best to find a solution.

We are happy to answer any queries so please do not hesitate to contact us at if you have any further questions.

It depends on the specific terms and conditions of the event. You must check the conditions set by the promoter when purchasing your ticket.

It depends on the specific terms and conditions of the event. The general rule establishes that all minors under 14 years must be accompanied by and remain under the care and control of a responsible adult, but each organization sets its boundaries. You must check the conditions set in the description of each event or check these when purchasing your ticket.

Yes, they do all require a ticket. Please check the specific prices and terms for minors in the description of each event or when purchasing your tickets.

Yes, baby changing facilities are available at our venue.

Our venue will offer an unsupervised area on the ground floor 0 during those shows where minors are allowed.

Reflex cameras or professional cameras are not allowed.

Selfie sticks are not allowed.

You can bring a little bottle of water and a sandwich. 

Yes, they are allowed into the site, provided these are rucksacks or small bags that can be easily checked by our security service.

Helmets are not allowed.

You may bring signs or banners in, provided they do not ruin the enjoyment or viewing experience of others, comply with the safety rules, allow the vision of the signaling elements of the building and are not offensive.

Solo se puede acceder al recinto con paraguas plegables. 

Yes, there is a cafe bar in the Navarra Arena called El Escondite. 

There is an access next to gate A and the Box office. Once you are inside the venue you can also go to the bars located on the ground and the first floor.

There are different fix and portable bars distributed throughout the site depending on the show or event.

Yes, except during sports or children shows. The sale or supply of alcoholic beverages to minors under the age of 18 is banned.

Yes, we accept credit card payments

Yes, as required by current legislation, medical staff are available during all performances.

Ask any of our staff members, client service members or security staff should you need assistance from our medical staff.

Yes, the Navarra Arena is a heart safe building.

Please contact us at giving your full contact details and we will reach you.

You can visit our website to check our events list and subscribe to our monthly newsletter through our website; you can also choose to receive a whatsapp alert from us.

In general, press accreditation and passes must be requested directly from the promoter. If you need to request information, you can contact and we will handle the information with the promoter.

You can find all available information for the media (press releases, logos, images, useful links, etc) on our website can also contact us for any special requirement at and we will be happy to answer your queries.

If you have lost any personal item at an event in the Navarra Arena please contact us at

No. It is against the law to smoke inside the venue and you cannot smoke during any show performance. A smoking area will be designated outside the venue according to each event.

No, there are not any cash points in the building.

Yes, free wifi is available inside the venue.

No, there is not any mobile phone charging stations.

Each promoter decides if there will be any show-related merchandise available or not. You can check this via Twitter, Facebook, Instagram or

The terms and conditions related to taking photographs, making clips or any other media content are subject to each show or event, and should be checked beforehand with the promoter.

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